1. Introduction
Softwind Tech Ltd (“Softwind Tech,” “SWT,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of everyone who visits our website at softwindtech.com (the “Website”) or engages our software development, web and mobile application, UI/UX design, cybersecurity, AI and machine learning, and SEO and content services (collectively, the “Services”).
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over it. This Policy forms part of, and should be read alongside, our Terms & Conditions.
2. Scope of This Policy
This Policy applies to:
- Visitors browsing the Website.
- Individuals who submit inquiries, fill out contact forms, or subscribe to communications from us.
- Representatives of organizations that engage us as Clients.
- Job applicants and prospective employees, where applicable.
It does not cover personal data that our Clients collect and process through systems we build for them. Where Softwind Tech builds or maintains a platform on behalf of a Client, that Client is responsible for its own end users’ privacy notices, and our handling of that data is governed by the relevant service agreement and any separate Data Processing Agreement between Softwind Tech and that Client.
3. Information We Collect
Category | Examples |
Contact and Identity Information | Name, job title, company name, email address, phone number. |
Inquiry and Communication Data | Information you provide through contact forms, emails, calls, or meetings, including project requirements you share with us. |
Account and Billing Information | Invoicing details, billing address, and payment-related information (Softwind Tech does not directly store full payment card details; these are handled by our payment processors). |
Technical and Usage Data | IP address, browser type, device information, pages visited, time spent on pages, and referral source, collected automatically through cookies and similar technologies. |
Recruitment Data | CVs, cover letters, and related information submitted by job applicants. |
We do not knowingly collect sensitive personal data (such as health, biometric, or financial account data) through the Website unless you voluntarily provide it to us, for example in the context of a specific project discussion.
4. How We Collect Information
We collect personal data:
- Directly from you, when you fill out a form, send an email, request a quote, or otherwise contact us.
- Automatically, through cookies and analytics tools when you browse the Website.
- From third parties, such as referral partners or publicly available business directories, where you have been identified as a potential Client contact.
5. How We Use Your Information
We use personal data to:
- Respond to inquiries and provide quotes or proposals.
- Deliver, manage, and support the Services we provide to Clients.
- Process invoices and payments.
- Improve and maintain the security, performance, and usability of the Website.
- Send updates, newsletters, or marketing communications, where you have consented to receive them.
- Comply with applicable legal, tax, and regulatory obligations.
- Evaluate job applications, where you have applied to work with us.
6. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:
Legal Basis | When It Applies |
Consent | When you have actively agreed to receive marketing communications or to non-essential cookies. |
Contractual Necessity | When processing is necessary to provide a quote, deliver a Service, or fulfill a signed agreement. |
Legitimate Interest | When processing helps us operate, secure, and improve our business and Website, provided this does not override your rights. |
Legal Obligation | When we are required to retain or disclose information under applicable law, including Bangladesh’s Personal Data Protection Ordinance, 2025 (as amended). |
7. Cookies and Tracking Technologies
The Website uses cookies and similar technologies to:
- Enable core website functionality.
- Understand how visitors use the Website, through analytics tools.
- Remember preferences across visits.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function.
8. How We Share Your Information
We do not sell personal data. We may share personal data with:
- Service providers who support our operations, such as hosting providers, analytics platforms, email and communication tools, and payment processors, under appropriate confidentiality and data protection obligations.
- Professional advisors, such as auditors or legal counsel, where necessary.
- Regulatory or governmental authorities, where required by applicable law.
- A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.
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As we work with Clients and partners both within Bangladesh and internationally, personal data may be transferred to, stored in, or processed in countries other than Bangladesh. Where such transfers occur, we take steps to ensure an adequate level of protection, consistent with the requirements of Bangladesh’s Personal Data Protection Ordinance, 2025, which restricts cross-border transfer of certain categories of data (particularly confidential and restricted data) unless the receiving country maintains appropriate data protection standards, or the transfer is otherwise permitted by consent or contractual necessity.
10. Data Classification and Residency
In line with Bangladesh’s Personal Data Protection Ordinance, 2025, personal data we handle may fall into one of four categories: public/open, internal, confidential, or restricted. Confidential and restricted data are subject to stricter handling requirements, including, in certain cases, an obligation to maintain a synchronized copy within Bangladesh. Where a project involves processing data that falls into these categories, the specific handling and residency arrangements will be addressed in the relevant service agreement or Data Processing Agreement with the Client.
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We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including:
- For the duration of an active inquiry, proposal, or Client engagement, plus a reasonable period afterward for record-keeping and legal compliance.
- As required under applicable tax, accounting, or other legal obligations.
- Until you withdraw consent for marketing communications, where applicable.
Once personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.
12. Data Security
We apply industry-standard security measures to protect personal data we hold, which may include vulnerability assessment and penetration testing (VAPT), web application firewalls (WAF), anti-DDoS protection, and source code scanning. While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us.
13. Your Rights
Subject to applicable law, including Bangladesh’s Personal Data Protection Ordinance, 2025, you may have the right to:
Right | Description |
Access | Request a copy of the personal data we hold about you. |
Correction | Request correction of inaccurate or incomplete personal data. |
Deletion | Request deletion of personal data, subject to legal retention requirements. |
Restriction | Request that we restrict certain processing, including automated decision-making, in specific circumstances. |
Withdraw Consent | Withdraw consent at any time for processing based on consent, such as marketing communications. |
Object | Object to processing carried out on the basis of legitimate interest. |
To exercise any of these rights, please contact us using the details in Section 18. We may need to verify your identity before fulfilling a request.
14. Children's Privacy
The Website and Services are intended for business use and are not directed at children. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will take steps to delete it. Where any Service we build for a Client is intended for use by minors, applicable child-specific protections, including parental or guardian consent and restrictions on profiling and targeted advertising, are addressed in the relevant project’s own privacy provisions, not this Policy.
15. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any third-party website you visit.
16. Marketing Communications
Where you have consented to receive marketing communications from us, you may opt out at any time by using the unsubscribe link in our communications or by contacting us directly. We will stop sending marketing communications promptly upon your request, while we may still retain limited information necessary to honor that opt-out.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The updated Policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.
18. Contact Us
For questions about this Privacy Policy, or to exercise any of your rights described above, please contact us:
Softwind Tech Ltd
Address: House 73, Road 13/A, Block D Banani, Dhaka 1213, Bangladesh
Phone: +8801730 433 711
Email: info@softwindtech.com
Website: https://softwindtech.com